Work with a team that has done more than talk a good game.
With nearly 100 combined years with The Ritz-Carlton, our team has expertise and proven results in luxury experience design, customer service, operations, training, quality, process reengineering, global sales, marketing, contact centers and Human Resources.
Jennifer Blackmon
Experience Curator and Talent Maximizer
Jennifer is an innovative change agent, international public speaker and senior advisor catalyzing significant growth, effective change management, and business process re-engineering for companies across the globe.
As a veteran hospitality executive, she is highly respected for sales and service training, as well as leadership transformation presentations to audiences of all sizes. She has introduced, trained, and counseled individuals and organizations in implementing best practices that grow top-line revenue and elevate the customer experience that becomes the key differentiator in their business.
She has a wealth of quantifiable achievements in boosting employee engagement, customer service metrics, and organizational effectiveness for clients in diversified industries including healthcare, insurance, banking, hospitality, fitness, transportation, retail, education, restaurants and pharmaceutical companies.
“Wow! Thank you for inspiring me to become a better leader, manager and teacher. I came back to work today anxious to share all of the new tools/information you so graciously taught us last week. This opportunity that you have offered is absolutely priceless!”
“The presentations were precisely the content and tone needed to kick off this major initiative. Jennifer is an extremely talented speaker and has captured the full attention of the attendees, and if word of mouth is telling, far beyond those attendees.”
Partner Consortium
Alexandra Valentin
Alexandra is a skilled leadership coach who delivers sustainable, long-term results to her clients. She has consulted for Fortune 500 companies and given motivational keynote presentations to over 10,000 leaders globally. She’s also fluent in English and Spanish.
Susan Hinfey
Susan is a veteran sales guru known for training teams on optimal sales planning, disciplined effort, and how to successfully leverage building influential relationships to achieve consistently higher sales goals. She is skilled at motivating others to achieve results.
Jeff Hargett
Jeff Hargett is a global thought leader with an extensive track record in shaping customer experience for major brands. His innovative service solutions strengthen customer confidence, invigorate staff morale, and refine organizational cultures for organizations in all industries.
Words to Live By
Fun
Whatever your definition of fun is, live it and create joy.
Best
Be the best version of you. Do your best work. Be proud.
No Bull
It may not be great news, but it is the real news. Look for the truth and tell it.
Admit
You don’t know everything. Mistakes will happen. There are 100 great ways to do any one thing.
Strive
Anyone can be meh. Try harder than everyone else.
Help
Be of service. Go out of your way. Lend a hand and lift others up.
Care
If it matters to you, it will matter to others. Do what is important.
See
Celebrate the uniqueness and talent in everyone. Assume good intentions.