Analyze + Understand

Maximize Your Time. Quickly uncover the areas that need attention.

Too many moving parts can make pinpointing breakdowns complicated. Our assessments reveal opportunities to get you headed in the right direction.

To create change, start with where you are now. Whether you are working on personal development or organizational growth, knowing where to focus and fine tune is a critical part of the process. Our multiple assessment options will analyze your people challenges, company’s strengths, and customer experience delivery. We help determine where you need additional support and prioritize which improvements will provide the greatest impact.

You select the scope of our audit, then we examine and observe specific key aspects of the business or dive into team dynamics. All assessment or audit results are delivered in a debrief to the participating audience. Consider the audit options below and contact us to discuss how we can take the first steps towards calibrating your success. See us in action and what it’s like to work with us.

Let’s Work Together Connect

People

Expand the potential of your teams and leaders or garner a wealth of ideas and knowledge from your entire talent base.

> Employee Engagement Analysis
> Emotional Intelligence Assessment:
Individual or Team
> Trust Assessment: Individual or Team
> Coaching Support for any of the above assessments: Individual or Team

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Customer

Get a clear picture of your customers' journey and their level of effort or uncover the customer’s expectations and your ability to deliver on them

> Customer Experience Analysis
> Service Audit

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Organization

Reveal the specific components of your people, departments or company that are driving success and the obstacles that may be derailing your efforts.

> Culture Analysis
> Focused Department, Store or Outlet Audit
> Sales Audit

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Discovery

A robust analysis inclusive of people, customer and the organization on your journey to CX and EX transformation. Discovery is the recommended introductory step for our Design + Implement services with the objective of providing you and your Advisors the opportunity to understand and assess your current overall business operation, organizational culture and experience delivery ratings.

Let’s Get Started

“As an Advisor, Jennifer can listen, learn and assess quickly. She seems to succinctly know if someone is genuine or trying to deflect. Listening and observing the room, reading the unspoken...she must understand the details to suggest solutions...and she does just that!”

Tawn Kelley, President Financial Services & EVP Taylor Morrison

Virtual Presentation of 3 Components of Leadership Excellence

Click to Watch Video

“Jennifer's background and expertise gave her an immediate and credible platform to strategically work with us. She quickly identified areas that would be advantageous for our growth and impact.”

Scott Larson, Chief Executive Officer HomeAid America

“Jennifer engaged with us to conduct a Culture Assessment and Development Training program. She believes in the importance of a strong and healthy culture in an organization and is passionate about finding the potential in leaders. She will uncover the good, the bad and the ugly in your company’s culture and then guide the leadership and team through developing a service-first environment tailored specifically to your needs.”

Kathleen Gagg, President