Work with a team that has done more than talk a good game.
With nearly 100 combined years with The Ritz-Carlton, our team has expertise and proven results in luxury experience design, customer service, operations, training, quality, process reengineering, global sales, marketing, contact centers and Human Resources.
Jennifer Blackmon
Experience Curator and Talent Maximizer
Jennifer is an innovative change agent, international public speaker and senior advisor catalyzing significant growth, effective change management, and business process re-engineering for companies across the globe.
As a veteran hospitality executive, she is highly respected for sales and service training, as well as leadership transformation presentations to audiences of all sizes. She has introduced, trained, and counseled individuals and organizations in implementing best practices that grow top-line revenue and elevate the customer experience that becomes the key differentiator in their business.
She has a wealth of quantifiable achievements in boosting employee engagement, customer service metrics, and organizational effectiveness for clients in diversified industries including healthcare, insurance, banking, hospitality, fitness, transportation, retail, education, restaurants and pharmaceutical companies.
“Wow! Thank you for inspiring me to become a better leader, manager and teacher. I came back to work today anxious to share all of the new tools/information you so graciously taught us last week. This opportunity that you have offered is absolutely priceless!”
“The presentations were precisely the content and tone needed to kick off this major initiative. Jennifer is an extremely talented speaker and has captured the full attention of the attendees, and if word of mouth is telling, far beyond those attendees.”
